Welcome to SatatonMall - Lab Testing Products, Textile Testing Instruments Supplier!

Customer Services



Warranty

Sataton warrants all repairs made to be free from defects in material or workmanship under normal use and service for a period of ninety (90) days from the date of shipment to the Customer. Expendable items such as fuses, batteries, test leads, and carrying cases are not warranted. Sataton will repair at its option, without charge, F.O.B. Company’s facility, any equipment or part thereof found to be defective in material or workmanship if such item is returned to Company’s facility, transportation prepaid.

Parts used to replace defective parts provided by Sataton shall be new or equivalent to new in performance. Title to replacement parts shall pass to the customer upon shipment, and the defective parts shall become the property of Sataton upon receipt.


Trouble shooting

If the results of the testing are not as expected or in the unlikely event of the product not functioning as expected, the after-sale support team will provide assistance in trouble shooting the problem.

If one of our products is not functioning correctly, advice on corrective action will be provided. This may include having the product repaired or re-calibrated.


Service and repair

A full range of repair and re-calibration services are available at our offices or through regional distributors.

The first contact, however should always be with the Sataton after-sale support team as many issues can be resolved without the need to return the product.

Click here to contact us.

About us

Customer Support

Privacy and Security

Customer Service
NO.415, Shunfu Road, Fengxiang District, Shanghai, China | Customer Inquiry :Click here
Dispute Settlement
Tel +86-21-61990067 | Fax +086-21-61990067-822 | Mail : info@sataton.com
Sataton Instruments
Sataton is committed to provide high quality testing instruments and customized solutions for textile, leather and flammability testing laboratories, including standardized laboratory planning, standardized laboratory design, laboratory construction, equipments, testing training, qualification accreditation advice and standardized operation service.

Copyright © Sataton Instruments Sciences Co., Ltd. All rights reserved. | Sitemap